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Ethics Complaints, Arbitration Requests and Related InformationEthics Complaints, Arbitration Requests and Related Information

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member's local affiliation here.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®. Check with the local association of REALTORS® to ensure you have the proper forms required by that association. Click Here for more information

 

What is Arbitration?

An arbitration request involves a dispute over entitlement to a monetary transaction (over a commission).

Disputes subject to arbitration include: disputes with other members arising out of the real estate business and their relationship as REALTORS®.

With respect to MLS participants and subscribers, they agree to arbitrate disputes that not only arise out of the real estate business but they must be in conjunction with a listing filed in or with the MLS. MLS participants/subscribers are not obligated to arbitrate with the general public or their clients.

Disputes subject to arbitration include: contractual disputes with a member's client arising out of an agency relationship between the member and client, provided the client agrees to submit the dispute to binding arbitration using the Association's facilities and be bound by the arbitration award.

Before filing a complaint or requesting arbitration, please contact HDAR at 760.244.8841.

Please feel free to contact a Staff Member at 760.244.8841 to determine which package is applicable to your case.

Print All Documents under your applicable Catagory & submit in person at the High Desert Association of REALTORS office at 11890 Hesperia Rd, Hesperia, CA 92345.

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Folder Arbitration Forms

What is Arbitration?

An arbitration request involves a dispute over entitlement to a monetary transaction (over a commission).

To assist you in filing an arbitration complaint with the Glendale Association of REALTORS® you will need the following information:

1. A blank Complaint Form (A-1), which requires your completion.

2. Brief written details outlining the complaint MUST accompany the form.

3. Please download and review the Procuring Cause Guidelines

4. Please download and review the California Code of Ethics and Arbitration Manual

Please be advised that in order for a complaint to be consider filed timely with the Association, the complaint must be filed within one hundred and eighty (180) calendar days after the closing of the transaction, if any, or after the facts constituting the arbitrable matter could have been known in the exercise of reasonable diligence, whichever is later. Also, you may want to become familiar with the California Code of Ethics and Arbitration Manual as this is the set of rules that are used to process complaints filed with the Association. Finally, since the Association is not a government entity, it does not have authority to take action regarding the licensing status of its members.

5. Please enclose a check in the amount of $500.00 for the administration filing fee with this complaint.

Before filing a complaint or requesting arbitration, please contact HDAOR at (760)244-8841.

Please feel free to contact a Staff Member at (760)244-8841 to determine which package is applicable to your case.

Print All Documents under your applicable Category & submit in person at the High Desert Association of REALTORS® office at 11890 Hesperia Rd, Hesperia, CA 92345.

Folder Arbitration Forms

What is Arbitration?

An arbitration request involves a dispute over entitlement to a monetary transaction (over a commission).

Disputes subject to arbitration include: disputes with other members arising out of the real estate business and their relationship as REALTORS®.

With respect to MLS participants and subscribers, they agree to arbitrate disputes that not only arise out of the real estate business but they must be in conjunction with a listing filed in or with the MLS. MLS participants/subscribers are not obligated to arbitrate with the general public or their clients.

Disputes subject to arbitration include: contractual disputes with a member's client arising out of an agency relationship between the member and client, provided the client agrees to submit the dispute to binding arbitration using the Association's facilities and be bound by the arbitration award.

Before filing a complaint or requesting arbitration, please contact HDAOR at (760)244-8841.

Please feel free to contact a Staff Member at (760)244-8841 to determine which package is applicable to your case.

Print All Documents under your applicable Catagory & submit in person at the High Desert Association of REALTORS office at 11890 Hesperia Rd, Hesperia, CA 92345.

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California Code of Ethics and Arbitration Manual 2017

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